Junior IT Support Officer

Full Time Portomaso Business Tower Tumas Group

Junior IT Support Officer

An opportunity has arisen with Tumas Group for a Junior IT Support Officer to form part of the IT department on a full-time basis.  The selected candidate will work on a range of technologies and devices in different areas of the company and will support users in day to day issues.


Duties and responsibilities:

  • Act as a first line of support to end users.
  • Troubleshoot and resolve general issues with network devices and peripherals, printers, desktops, laptops, wireless technology and telephone system.
  • Provide support to internal applications.
  • Manage system backups and data recovery operations.
  • Install, configure, repair, upgrade and maintain desktops, laptops, etc.
  • Set up and maintain users, access permissions, mailboxes, etc.
  • Install and configure operating systems and applications.
  • Engage with staff face-to-face, over the phone or email to help set up or resolve issues.
  • Ensure that work is carried out within acceptable time-frames.
  • Provide regular status updates to the IT Administrator.
  • Assist with emergency support.


Education & Experience:

  • A minimum of MQF Level 4 diploma in IT and/or recognized industry certifications are essential.
  • Knowledgeable on network configuration and security.
  • Strong knowledge on Microsoft Systems and Office applications.
  • Knowledge on virtualised environments, servers applications and mail systems.
  • Networking and TCP/IP experience.
  • Experience with deployment and maintenance of cloud environments.
  • Experience in handling general support and maintenance on a server infrastructure.
  • Previous work experience in similar roles will be considered a strong asset.
  • Knowledge on Office 365 will be considered an advantage.



  • Good problem-solving skills.
  • Good verbal and written communication skills in both English and Maltese languages.
  • Eager to continuously learn and improve.
  • Able to manage time and pending tasks.
  • Able to work in a team, as well as individually with limited supervision.
  • Be proactive and take initiatives.
  • Demonstrate attention to detail.
  • Able to work under pressure.
  • Be naturally interested in and keep updated on latest hardware/software technologies.




  • Accepted file types: pdf, doc, docx.