Junior IT Support Officer

An opportunity has arisen with Tumas Group for a Junior IT Support Officer to form part of the IT department on a full-time basis.  The selected candidate will work on a range of technologies and devices in different areas of the company and will support users in day to day issues.

Duties and responsibilities:

• Act as a first line of support to end users.
• Troubleshoot and resolve general issues with network devices and peripherals, printers, desktops, laptops, wireless technology and telephone system.
• Provide support to internal applications.
• Manage system backups and data recovery operations.
• Install, configure, repair, upgrade and maintain desktops, laptops, etc.
• Set up and maintain users, access permissions, mailboxes, etc.
• Install and configure operating systems and applications.
• Engage with staff face-to-face, over the phone or email to help set up or resolve issues.
• Ensure that work is carried out within acceptable time-frames.
• Provide regular status updates to the IT Administrator.
• Assist with emergency support.

Education & Experience:

• A minimum of MQF Level 4 diploma in IT and/or recognized industry certifications are essential.
• Knowledgeable on network configuration and security.
• Strong knowledge on Microsoft Systems and Office applications.
• Knowledge on virtualised environments, servers applications and mail systems.
• Networking and TCP/IP experience.
• Experience with deployment and maintenance of cloud environments.
• Experience in handling general support and maintenance on a server infrastructure.
• Previous work experience in similar roles will be considered a strong asset.
• Knowledge on Office 365 will be considered an advantage.

Skills

• Good problem-solving skills.
• Good verbal and written communication skills in both English and Maltese languages.
• Eager to continuously learn and improve.
• Able to manage time and pending tasks.
• Able to work in a team, as well as individually with limited supervision.
• Be proactive and take initiatives.
• Demonstrate attention to detail.
• Able to work under pressure.
• Be naturally interested in and keep updated on latest hardware/software technologies.