Junior IT Support Officer
JOB TYPE | LOCATION | COMPANY |
---|---|---|
Full Time | Portomaso Business Tower | Tumas Group |
Junior IT Support Officer
An opportunity has arisen with Tumas Group for a Junior IT Support Officer to form part of the IT department on a full-time basis. The selected candidate will work on a range of technologies and devices in different areas of the company and will support users in day to day issues.
Duties and responsibilities:
- Act as a first line of support to end users.
- Troubleshoot and resolve general issues with network devices and peripherals, printers, desktops, laptops, wireless technology and telephone system.
- Provide support to internal applications.
- Manage system backups and data recovery operations.
- Install, configure, repair, upgrade and maintain desktops, laptops, etc.
- Set up and maintain users, access permissions, mailboxes, etc.
- Install and configure operating systems and applications.
- Engage with staff face-to-face, over the phone or email to help set up or resolve issues.
- Ensure that work is carried out within acceptable time-frames.
- Provide regular status updates to the IT Administrator.
- Assist with emergency support.
Education & Experience:
- A minimum of MQF Level 4 diploma in IT and/or recognized industry certifications are essential.
- Knowledgeable on network configuration and security.
- Strong knowledge on Microsoft Systems and Office applications.
- Knowledge on virtualised environments, servers applications and mail systems.
- Networking and TCP/IP experience.
- Experience with deployment and maintenance of cloud environments.
- Experience in handling general support and maintenance on a server infrastructure.
- Previous work experience in similar roles will be considered a strong asset.
- Knowledge on Office 365 will be considered an advantage.
Skills
- Good problem-solving skills.
- Good verbal and written communication skills in both English and Maltese languages.
- Eager to continuously learn and improve.
- Able to manage time and pending tasks.
- Able to work in a team, as well as individually with limited supervision.
- Be proactive and take initiatives.
- Demonstrate attention to detail.
- Able to work under pressure.
- Be naturally interested in and keep updated on latest hardware/software technologies.