IT Administrator

JOB TYPE LOCATION COMPANY
Full Time Portomaso Business Tower Tumas Group

Tumas Group is seeking to recruit an IT Administrator to join the IT department on a full-time basis.  Reporting into the IT Manager, the selected candidate will work on a range of technologies and devices in different areas of the company and will support users in day-to-day issues.

Key responsibilities include:

User Support & Troubleshooting:

  • Provide first-line technical support to users regarding software applications and IT systems.
  • Troubleshoot and resolve issues related to Microsoft Access, WordPress, Shireburn software, and other IT applications.

SharePoint & Power Automate Support:

  • Assist users in navigating and utilizing SharePoint for document management and collaboration.
  • Help implement and support automated workflows using Power Automate for business processes.
  • Support training sessions for staff on SharePoint features and Power Automate capabilities.

Microsoft Active Directory Management:

  • Assist in managing user accounts, groups, and permissions through Active Directory.
  • Help with onboarding and offboarding processes, including the creation and deactivation of user accounts.

WordPress Management:

  • Assist with maintaining and updating the company’s WordPress site, including content updates and plugin management.
  • Troubleshoot common issues related to WordPress performance and usability.

Shireburn Software Support:

  • Provide assistance with Shireburn software, addressing user inquiries and troubleshooting problems.
  • Support users in understanding and leveraging the software’s capabilities for effective use in their roles.

Documentation & Reporting:

  • Maintain documentation for procedures, user guides, and troubleshooting steps for software applications.
  • Assist in reporting and analyzing data from various applications to help optimize processes.

Collaboration & Teamwork:

  • Work closely with other IT team members to enhance software functionality and user experience.
  • Collaborate with other departments to gather feedback and identify areas for improvement.

Requirements:

  • Diploma in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • Familiarity with Microsoft Access, including database management and report generation.
  • Basic understanding of SharePoint, Power Automate, and their functionalities.
  • Knowledge of Microsoft Active Directory for user and permission management.
  • Experience with WordPress for website management and content updates.
  • Strong troubleshooting abilities with a focus on user support.
  • Detail-oriented mindset with good analytical skills to identify issues and propose solutions.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively within a team and interact effectively with end-users.

Applicants in possession of the following attributes will be preferred:

  • A minimum of three (3) years work experience in an IT support role or a similar position.
  • Basic knowledge of scripting languages (e.g., PowerShell) for automation tasks.
  • Familiarity with IT service management principles.
  • Understanding of Shireburn software.
  • Willingness to learn new software and technologies as required.

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